Shipping policy

Shipping Policy

At Centellian24, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our order processing timelines, delivery estimates, and important shipping-related details.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 5:00 PM IST will be processed on the next business day.

  • Once your order is placed, you will receive an order confirmation email, followed by a shipping notification with tracking details once dispatched.

Shipping Time & Delivery Estimates

Location Estimated Delivery Time
Within India 3–7 business days
Remote/Rural Areas 5–10 business days

Note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.

  • Any applicable shipping fees will be clearly displayed before payment.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email and/or SMS.

  • You can track your shipment in real-time using the provided link.

Undelivered or Lost Packages

  • If a package cannot be delivered due to incorrect or incomplete address, the customer may be required to bear re-shipping charges.

  • If a package is confirmed lost in transit, we will coordinate with the courier partner and provide a suitable resolution (replacement or refund).

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos/videos (preferably an unboxing video) as proof

After verification, we will arrange a replacement at no additional cost.

Order Changes & Cancellations

  • Orders can be modified or canceled within 24 hours of placing the order

  • Once the order has been shipped, it cannot be modified or canceled

Contact Us

If you have any questions or concerns regarding shipping, please contact us:

📧 Email: hello@centellian24.in
🌐 Website: https://centellian24.in

We’re here to assist you and ensure a smooth delivery experience.