Refund policy

Returns & Refund Policy

At Centellian24.in, we are committed to delivering 100% authentic products and ensuring a smooth shopping experience. Due to the nature of skincare and beauty products, we follow strict hygiene and quality standards for returns and exchanges.

Returns

We do not accept returns on beauty and skincare products once they have been delivered.

This policy is in place to maintain product safety, hygiene, and authenticity for all our customers.

Exchanges

We offer exchanges only under the following condition:

  • If you receive a wrong product (different from what you ordered)

Please note:

  • All orders go through a strict 2-level quality check before shipping, so such cases are extremely rare.

  • You must raise a request within 48 hours of delivery with proper proof (unboxing video/photos).

If approved, we will arrange a replacement for the correct product at no additional cost.

Non-Exchangeable Situations

We do not offer exchanges in the following cases:

  • Product has been used or opened

  • Wrong product ordered by the customer

  • Minor packaging damage that does not affect product quality

  • Requests made after 48 hours of delivery

Refunds

Refunds are only applicable if:

  • The correct product cannot be delivered as a replacement (in rare cases)

If approved:

  • Refunds will be processed to the original payment method within 7–10 business days

Order Cancellations

  • Orders can be canceled within 24 hours of placing the order

  • Once the order has been shipped, it cannot be canceled

Shipping Costs

  • Shipping charges are non-refundable

  • In case of a wrong product sent by us, we will cover the replacement shipping cost

Contact Us

For any queries related to returns, exchanges, or refunds, feel free to contact us:

📧 Email: hello@centellian24.in
🌐 Website: https://centellian24.in

Our support team is here to assist you and ensure a hassle-free experience.